Terms of Service

1. Agreement and Parties

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Kutunova Labs, a business registered in India operating under the brand name Dhruvid ("Company," "we," "us," or "our"). By accessing, registering for, or using any service offered through dhruvid.com or any related platform, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are entering into this agreement on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation. If you do not agree to these Terms, you must not use our services.

2. Services

Dhruvid provides web hosting services including shared hosting, business hosting, managed hosting, domain registration and related services (collectively, "Services"). All Services are provided subject to these Terms, our Acceptable Use Policy, Privacy Policy, and any additional policies or service-specific terms referenced herein, all of which are incorporated by reference.

We reserve the right to modify, suspend, or discontinue any Service, in whole or in part, at any time with reasonable prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of Services provided we give reasonable notice.

3. Domain Services

We reserve the right to transfer domains to different registrars for cost optimisation and service improvement. Clients will be notified at least 30 days in advance of any domain transfers. We take reasonable precautions to minimise disruption during the transfer process, which typically completes within 1 hour. If you do not object in writing within 14 days of receiving transfer notice, the transfer will proceed as planned. We are not liable for minor service interruptions during the transfer process.

4. Account Registration and Security

To access our Services you must register an account and provide accurate, current, and complete information. You must promptly update your account information to keep it accurate. You represent that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity occurring under your account. You must notify us immediately at support@dhruvid.com upon becoming aware of any unauthorised access or security breach. We are not liable for any loss resulting from unauthorised account access that occurs before notification.

One account per individual or organisation is permitted unless otherwise agreed in writing. We reserve the right to refuse registration or cancel accounts at our discretion.

5. Payment and Billing

Services are billed in advance for the selected billing term (monthly, quarterly, annual, or otherwise). All prices are displayed in Indian Rupees (INR) unless stated otherwise and include applicable Goods and Services Tax (GST). Invoices are issued by Kutunova Labs and are GST-compliant.

Payment is due at the time of order and on each renewal date. We accept payment methods listed in the Client Area. You authorise us to charge your payment method on file for all amounts due. You are responsible for ensuring that your payment method is valid and has sufficient funds.

If a payment fails, we will attempt to notify you and provide a short grace period (typically 3–7 days) before service suspension. Continued non-payment after the grace period will result in service suspension and, ultimately, account termination and data deletion in accordance with our data retention policy.

6. Renewals and Cancellation

All Services renew automatically at the end of each billing period at the then-current published rate unless cancelled before the renewal date. We send renewal reminders to the email address on file, but it remains your responsibility to manage your billing cycle.

To cancel, you must do so from the Client Area before the renewal date. Cancellation takes effect at the end of the current billing period. We do not issue refunds for unused portions of any billing period unless a Service failure attributable to us prevents delivery of the contracted service (see Billing & Refund Policy).

7. Acceptable Use

Your use of our Services is governed by our Acceptable Use Policy, which is incorporated into these Terms. You agree not to use our Services in violation of that policy. We may suspend or terminate your account immediately and without prior notice for violations of our Acceptable Use Policy.

8. Your Content and Data

You retain full ownership of all content, data, and materials you upload to or create using our Services ("Your Content"). By hosting Your Content on our platform, you grant us a limited licence to store, process, and transmit Your Content solely to the extent necessary to deliver the Services.

You are solely responsible for the legality, accuracy, and appropriateness of Your Content. You warrant that Your Content does not infringe any third-party intellectual property rights, does not violate any applicable law, and does not breach our Acceptable Use Policy. We do not monitor Your Content but reserve the right to remove content that we reasonably believe violates these Terms or applicable law, with or without prior notice.

9. Third-Party Infrastructure and Services

Our Services are delivered using third-party infrastructure providers, server software, control panel software, and automation tools. We are not liable for service interruptions, data loss, security incidents, or policy changes attributable to our upstream providers where such events are beyond our reasonable control.

Where Services involve third-party software (such as control panels), your use of that software is also subject to the relevant third party's terms and conditions. We facilitate access to third-party tools as part of our service offering but do not warrant their uninterrupted operation or suitability for your particular purposes.

10. Backups

We maintain backups as part of our standard hosting service. However, these backups are provided as a convenience feature and are not guaranteed to be complete, current, or restorable. Backup restoration is offered on a best-effort basis and is subject to our Service Level Agreement.

You are solely responsible for maintaining your own independent, off-platform backups of all data, files, and databases hosted on our platform. We are not liable for any data loss, regardless of cause, including hardware failure, security incidents, accidental deletion, or account termination.

11. Intellectual Property

The Dhruvid name, logo, website design, and all proprietary software, documentation, and materials are the intellectual property of Kutunova Labs and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, branding, or proprietary materials without our express written permission.

We respect intellectual property rights and expect our clients to do the same. For copyright infringement claims, please refer to our Acceptable Use Policy.

12. Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service. We do not warrant that our Services will be error-free, secure, or available at all times.

We make no warranty regarding the results that may be obtained from use of our Services or the accuracy or reliability of any information obtained through our Services.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Kutunova Labs, its officers, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, data, business, goodwill, or other intangible losses, arising from or in connection with your use of, or inability to use, our Services.

Our aggregate liability to you for any claim arising from or related to these Terms or our Services shall not exceed the total fees paid by you to us in the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain liabilities; in such cases, our liability is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kutunova Labs and its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Services in violation of these Terms; (b) Your Content; (c) your violation of any applicable law or third-party rights; or (d) any dispute between you and any third party.

15. Suspension and Termination

We may suspend or restrict access to your account immediately and without prior notice if we reasonably believe: (a) your account poses a security risk to our platform or other clients; (b) you have violated our Acceptable Use Policy; (c) you are engaged in fraudulent or illegal activity; or (d) suspension is required to prevent harm or comply with applicable law.

We may terminate your account and these Terms for convenience with 30 days' written notice. We may terminate immediately for material breach that is not remedied within 7 days of written notice, or immediately where the breach is not capable of remedy. Upon termination, your access to Services will cease and your data will be handled in accordance with our data retention policy.

You may terminate your account at any time through the Client Area. Termination does not entitle you to any refund of pre-paid fees unless expressly stated in our Billing & Refund Policy.

16. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations to the extent that such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government action, power failures, internet outages, cyberattacks, or failures of third-party infrastructure providers.

17. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of India. You agree to attempt to resolve disputes informally by contacting us before initiating formal legal proceedings.

18. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 14 days before the changes take effect. Your continued use of our Services after the effective date constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using our Services before the effective date.

19. General

These Terms, together with our Privacy Policy, Acceptable Use Policy, Billing & Refund Policy, Domain Policy (where applicable), and Service Level Agreement, constitute the entire agreement between you and Kutunova Labs with respect to the Services and supersede all prior agreements, representations, and understandings.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

For any questions about these Terms, contact us at support@dhruvid.com or through the Client Area.